Genutil Failed To Copy Error

General Use - Updated 03/13/04

Product
On-Demand 4 Repair

Version
4.x

Symptom

GENUTIL::COPYFILES()FAILED TO COPY D:\ODC\INDEXES\., TO C:[Program Location], ERRORCODE=5

This occurs immediately after agreeing to the license agreement during registration. No files get copied.

Solution

Run Msconfig uncheck the tfswctrl under the startup tab.You will receive a message that says the computer needs to be rebooted before the changes will take affect.

Reboot the system then register the new data release in program.

Programs Purpose:

Background task for Hewlett-Packard’s DLA software (Drive Letter Assignment). HP’s DLA gets installed when you installed the software that comes with their CD/DVD Writers. HP’s DLA is packet writing software which enables you to store data onto CD’s directly from within Windows applications, without using the actual CD Writing software (much like Roxio’s DirectCD.

Recommendation:

Many users have reported shutdown problems caused by TFSWCTRL "not responding". In all cases, since they were never using the DLA software and were instead using the CD Writing software to create their CDs, they simply de-installed HP’s DLA and that solved all their problems with TFSWCTRL.

Submitted BS-3/13/03