Unable To Create Usage File Error

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General Use - Updated 03/13/03

Product
On-Demand 4 Repair

Version
4.x

Symptom

Unknown issue with the system security. Possibly occurring after system clock invalid message. Unable to create usage file error.

Solution

At the home screen for SK 2 or OD4, press [CTRL]+[P] which will test the workstation security.

It should show: "Security Check OK" but it may generate an error as well.

Even if it shows "Security Check OK" reset the security by pressing [CTRL]+[Q] and resetting with code generated by the MRICAUTH application.

Once reset, close the program and then re-launch the application and the error should be gone and the product will function normally.

Submitted BS-3/13/03

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