Most users find upgrading from version
5.0 to 5.1 of OnDemand5 to be a smooth and simple
process. However, due to the complexity of the many
operating systems and platforms now supported by the
program, some upgrade issues have been reported in
the field.
If you are experiencing difficulty
with your upgrade, please read the information below
before calling technical support:
1. Issue: Autorun must be on when
5.1 installs the .exe or the program does not look
for OD5. This results in program conflicts since OD5
and OD5.1 were not designed to co-exist on the same
system.
DO NOT DISABLE THE AUTORUN
FEATURE. If you have disabled the autorun
feature and run setup.exe, the version checking may
not ever take place and the upgrade of the OD5.0 to
OD5.1 software process may not be successful.
Workaround: Run
StrtDsc2.exe from the Installation
CD instead of Setup.exe. If the version on the machine
and in the autorun.inf files does not match, a dialog
is presented with the following message: "A previous
version of OnDemand5 exists on your system. Do you
wish to update now?" Click OK and you should
be taken through the complete upgrade/ installation
process.
2. Popup windows options should
be disabled at installation time.
This is a software update/installation
process. Therefore, program specific files, registry
entries and/or system files and resources will get
updated. So, Before you begin the OD5.1 installation
process, ALL OPEN PROGRAMS MUST BE CLOSED ON YOUR
PC INCLUDING OD5.0, ANY OTHER APPLICATIONS RUNNING
IN THE BACKGROUND, ANTI VIRUS SOFTWARE, ETC. This
is good practice for any software installation or
upgrade.
3. OD5 uninstall issues cause conflicts
with the new OD5.1 installation process.
The recommended way to uninstall
OD5.0 is to use Add/Remove programs from Control Panel
OR use Uninstall OnDemand5 from the program group.
If neither of the above processes were successful,
you can manually delete OnDemand5.0 provided that
the following folders, files and registry entries
are deleted before installing OD5.1:
1. Delete the \Mitchell
1\ondemand5 folder.
2. Delete the OD5.INI
file located in \WINDOWS or \WINNT
folder.
3. Delete folder 5F7DFA-27B3-4E06-BCDE-B371424C0032
located under program files\installshield
installation information.
4. Delete Registry Entry: Hkey_Local_Machine\Software\MRIC\OnDemand5
folder.
You should now be able to successfully
install OnDemand5.
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