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help with product installation, data updates, or resolving software issues.

   

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questions or issues related to product content.

   
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Getting Information About OnDemand5 Repair: OnDemand5 Repair User Guide (.pdf) | Product Information | System Requirements | Order OnDemand5 Repair | Version 5.7 Enhancements |

Support Update: Copy Repair Data DVDs to Hard Drive Procedure: Using xCopy | Using Windows Copy/Paste

Please browse our most frequently asked support questions before you contact Technical Support.

Windows 7.0 Support
Windows 7 Mitchell 1 now has answers for customers using or considering using Windows 7. Mitchell 1 customers can call 888.724.6742 or Contact Us. Solutions will vary by product.

Minimum XP Permissions Needed to Run OD5/SK5?
These are the permissions needed for access. Root Directory (C:\) Allow : Traverse Folder/Execute File List Folder/ Read Data Create Files/ Write Data Windows Directory (C:\ ...

Update Error: New Data DVD Version Mis-Match?
The disc in the selected drive is not compatible with this version of the software. You should have recently received an update set of data discs through the mail. Please register your new discs ...

Scrolling in Repair Articles is Slow or Choppy
From product home screen, click on Setup, then Custom Settings. The User Name and Password fields will normally be blank, just click OK to proceed. On the Features tab, check the box next to Artic ...

Poor DVD drive performance and/or HDD functioning slower?
Right-Click on My Computer and go to Properties. Go to Device Manager. Go to IDE ATA/ATAPI Controllers. Right-Click on both Primary IDE Channel and Secondary IDE Channel. Go to Propertie ...

Diagrams cut off printing with HP PSC1315 Printer
Disable bi-directional printing (check under spool settings then details in printer properties)

 

OnDemand 4x FAQ

 

 

 

 
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