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Wiring Diagram Will Not Display After Installation

General Use - Updated 11/02/04

Product
OnDemand5 Repair

Version

5.5, 5.6, 5.7 (single and multi-user)

Symptom

Install On-Demand and the SVG Adobe Viewer installs normally without any errors during or after the software installation. Click on the "Repair/Estimating" button and choose a year/make and model. Now select "Repair". Then choose "Wiring" then select "Wiring Diagrams". Choose "System Wiring Diagrams". After a diagram is selected the toolbar is displayed however, the wiring diagram will not display. You can print the diagram, toggle to a new diagram but no diagram appears in the box and no error message is generated.

Operating System

Windows 2000 , Windows XP Pro, and Windows XP Home

Solution

Create a new user account with admin rights then attempt to view a wiring diagram if you have a problem re-install as the SVG as the new user. The information we used to resolve this customer issue was found on the SVG forum.

Link to Adobe Forums

*Note:  Click Login As Guest to access articles on the Adobe Forums site.

 

Submitted Chris Sweet 11/11/03


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