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For more than 80 years, Mitchell 1 has been the first choice of automotive professionals. We build our software better and we support it better.
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If you can't find what you are looking for in these pages, please use our online forms to ask your question directly to a qualified support rep. Normal response time is within one business day.

Online Support
If you have a question or comment for Mitchell's support team, here's the place to start.
   
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your Mitchell Rep can answer many of your product-related questions or place your product order.
   

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Normal response time on email support is one business day. If you need immediate assistance, please call Support.

 

welcome to the Mitchell Technical Support Website
Finish first with Mitchell 1. The Mitchell 1 Technical Support website is dedicated to providing Mitchell 1 customers with the information and support resources they need to get the most out of our OnDemand5 software and other electronic information products.

Mitchell 1 FAQ

Browse our knowledge-base of product and support information, by electronic product type:

OnDemand5 Repair and Estimating

OnDemand5.com FAQ, Online Help for OnDemand5.com, Video Training and Feature Tour
OnDemand5 Repair
OnDemand5 Estimator
OnDemand5 for Transmissions
OnDemand5 Medium Truck


OnDemand5 Manager/Manager Plus
Important Upgrade Note: If having difficulty upgrading to Manager or ManagerPlus v.5.9, please read this Upgrade Bulletin.

Shop Management Users Group
Manager/ManagerPlus (Series I and II), Quick Answers, Enhancement Request form


General

Billing Questions FAQ
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Mitchell 1 User Guides

OnDemand5 Product DocumentationProduct documentation, hardware and software req.'s, and support-related documents for OnDemand5 and other Mitchell electronic products:

Hardware and Software Requirements
Documents and User Guides

Phone Support for Mitchell 1 Products

Telephone support is provided Monday - Friday 5:30 am through 4:30 pm (Pacific time):

(888) 724-6742 (toll free)
(858) 391-5266 (fax)

For best results (no hold times), we recommend you try our electronic forms, listed to the left.
 
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