Login
Help
Logging
In (first time)
Login problems in Tractor-Trailer.net
generally fall into one of the problem categories
listed below. Please review the problem categories
before calling for help. If your situation is not
addressed, call Technical Support at (888) 724-6742
for help logging in.
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- I should have received my activation
e-mail but haven't yet
- The username and password allowed access
for to the web trial but now it does not allow access
to the full version of Tractor-Trailer.net that I purchased.
Important Note about Logging Out
- Always use the Logout link to
ensure that the PC is logged out correctly. This ensures the
user licenses are available. Do not use IE close button
1.
I received my temporary user name and password and
still can't log in
This generally occurs because
the computer-generated user name/password combination is
incorrectly typed into the form. The best solution is to
copy and paste the text from the confirmation e-mail into
the form fields themselves.
If you don't know how to
copy and paste from an e-mail, please refer to Logging
into Tractor-Trailer, for instructions.
If you copy and paste your
user name and password and still are not able to log in,
there might be something in your Internet or network settings
that is causing the problem. Write down any error messages
you may be getting and contact Tractor-Trailer.net Technical
Support via our Online
Technical Support Form or by phone at (888) 724-6742.
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2.
I know my user name but forgot my password
Use our convenient User
Reset form. Once you have completed the form, a temporary
login will be sent to you via e-mail. You then complete
the activation process and create a new user name and password
for your account.
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3.
I forgot my user name.
Use our convenient User
Reset form. Once you have completed the form, a temporary
login will be sent to you via e-mail. You then complete
the activation process and create a new user name and password
for your account.
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4.
I have successfully logged in before and know my user
name and password but am not able to log in now
If you are sure you
are using the correct user name/password, there are
still a couple of possible reasons you might not be
able to log in:
- Did you recently close Tractor-Trailer.net
without logging out? If you did this repeatedly,
it is possible you triggered the security limiting
the number of allowable concurrent sessions and will
be temporarily locked out of the system.
- Have you accidentally attempted
to log in with an incorrect user name or password?
If you did this repeatedly, you may have triggered
the security that guards against a user attempting
to "guess" a valid user name/password.
If either of these situations applies,
wait 15 minutes and try again. Security only temporarily
locks you out of the program.
If none of the above gets you into
the program, contact Tractor-Trailer.net Technical Support
via the Online Technical
Support Form or by phone at (888) 724-6742.
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5.
There is something I don't understand about the login
procedure.
Your account activation e-mail
from Mitchell provides detailed information about logging
into Tractor-Trailer.net. If you still aren't sure about
how to log in, please refer to Logging
into Tractor-Trailer.net, for more detailed instructions.
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6.
I should have received my activation e-mail but haven't
yet.
When you ordered Tractor-Trailer.net,
you should have been provided with an estimate of when to
expect your activation e-mail. If you feel you should have
received your activation e-mail but haven't yet, it's possible
that the activation e-mail went to an invalid e-mail address.
When an e-mail "bounces" back from an invalid
address, we contact that customer, but this takes time.
If you think this has happened please call us immediately
at (888) 724-6742.
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7. The username
and password allowed access for to the web trial but
now it does not allow access to the full version of
Tractor-Trailer.net that I purchased.
If you used the trial
version of Tractor-Trailer.net and you checked the Save
Password box on the login screen, you will need to clear
the trial password before activating your official version
of Tractor-Trailer.net. To clear your trial password, perform
the following steps:
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Open Tractor-Trailer.net
(if the password is saved, you automatically enter the
application).
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Click the Setup
link in the upper right corner, then select User
Access.
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Click the Clear
button to Clear saved password. And then click
OK.
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Logout
of Tractor-Trailer.net. When you log back into Tractor-Trailer.net,
you should be presented with the login screen, enter the
temporary username and password provided in the new welcome
email and follow the directions.
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